Use Cases

Service

Target product specific service content to customers

This use case is used most commonly across the following platforms:
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Promote service content which is relevant to the products which customers have. Improve issue resolution rates, reduce time to resolution and the overall cost of service.

  1. Create the audience in within your chosen platform
  2. Create new audience in AUDIENCES
  3. In 'Audience settings' choose the audience from step 1 in the 'Audience' dropdown
  4. Schedule the audience
  5. Run the audience
  6. Check the audience has populated in the platform (subject to platform specific timescales)
  7. Your audience will continue to refresh based on the schedule chosen in the audience settings
  8. Use the audience in campaigns