Management

Customer Success Manager

Join our account & commercial teams in delivering maximum value for our clients

Clock Icon - Agency X Webflow Template
Full Time
Location Icon - Agency X Webflow Template
London, Leeds or Remote

Apply for this position

If you think that you are up for the challenge come and join this amazing ride

Apply Now  

About the position

This role is focussed on driving engagement with AUDIENCES prospects & clients. Working within the commercial team you will collaborate with sales, marketing & leadership to meet the objective of winning, onboarding & retaining clients. This role will act as the ‘voice of the customer’ within the AUDIENCES organisation to ensure internal initiates are oriented to customer needs. This is a commercial role with related incentives.

Responsibilities:

  • Drive activation during initial period post setup
  • Support client in growing sophistication and effectiveness of activities
  • Identify commercial opportunities and risks at all stages and escalate to relevant team
  • Create & own structure for customer success management

Skills/Experience:

  • Knowledge of the role of 1st party customer data within advertising & marketing
  • Commercial awareness of software products and consulting services
  • Consideration for the role of media and other agencies within the client eco-system
  • Awareness of data engineering and cloud environments

Company Benefits

Competitive salary
EMI options scheme
25 days holiday, increasing by tenure
Company closure days
Comprehensive private health cover
Pension contributions matched to 6%
Electric company car scheme
Cycle to work scheme
High spec equipment & swag
Great offices matched with hybrid/remote options
(All subject to individual roles and contracts)
Management

Customer Success Manager

Join our account & commercial teams in delivering maximum value for our clients

Clock Icon - Agency X Webflow Template
Full Time
Location Icon - Agency X Webflow Template
London, Leeds or Remote

Apply for this position

If you think that you are up for the challenge come and join this amazing ride

Apply Now